Refund Policy

2. Bids and winning bids are binding

A bid is binding as soon as it is submitted and cannot be withdrawn at will. Winning an auction forms a contract of sale: you must pay and take delivery as agreed. The refund grounds below are therefore limited to defects in the bird or in performance of the transaction — a simple change of mind is not one of them.

3. When you can request a refund

• The bird materially differs from the listing description (for example, pedigree, ring number, sex, or age clearly do not match).
• The bird died, was seriously injured, or shows clear health problems before delivery, through no fault of the buyer.
• The seller or partner loft cannot deliver within the agreed period.
• A duplicate payment, incorrect amount, or erroneous charge caused by a system or processing error.
• Any other case where the law gives the buyer a right to cancel or to a refund.

4. When refunds are not available

• A change of mind, a duplicate bid, a mistyped bid amount, or deciding afterwards that the price was too high.
• Changes in condition after the bird has been delivered and accepted, caused by husbandry, training, transport, or environment.
• Race results, breeding performance, or offspring quality falling short of expectations — outcomes that cannot be guaranteed by their nature.
• Cancellations caused by the buyer failing to pay on time or failing to cooperate with settlement (which may also be handled under our site rules).
• Transaction fees, shipping, and handling charges already incurred, unless the cause is attributable to us.

5. How and when to request

Contact us by email or phone within 7 calendar days of delivery, or within 7 calendar days of discovering a payment error. Include the order or listing number, a description of the problem, and any supporting evidence (photos, video, veterinary certificate, transfer records). Late requests are still reviewed, but may be impossible to verify and therefore to accept.

6. Review and refund method

We complete our review and notify you of the outcome within 7 business days of receiving a complete request. Approved refunds are normally returned via the original payment method; where that is not possible, to an account in your own name that you nominate. Depending on the payment provider or bank, funds usually arrive within 7 to 14 business days. All transactions settle in New Taiwan Dollars — foreign-currency amounts shown on the site are indicative conversions only and are not used to calculate refunds.

7. Returns and shipping costs

If the bird has to be returned, please agree the method and timing with us first rather than sending it back on your own. Where the cause is a description mismatch, non-delivery, or our own processing error, the seller or the site bears the shipping cost. In other mutually agreed refunds, the buyer normally bears it.

8. Disputes

If you disagree with our decision you may submit additional evidence and request a re-review within 14 days of being notified. Where no agreement can be reached, the matter is handled under applicable law before the designated court of jurisdiction, without prejudice to statutory consumer dispute mediation routes.

9. Contact us

• Email: [email protected]
• Phone: (+886) 0909-256-829
• Contact method: By appointment via phone or email